What Staten Island Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys across Staten Island since 1984. In 42 years, you learn that a good reputation isn’t built on advertising, it’s built on showing up when you said you would, explaining what you found in plain English, and fixing it so it stays fixed. The reviews below come from homeowners we’ve served in neighborhoods from Tottenville to St. George. They’re not polished marketing copy. They’re what people actually told us, or wrote on their estimate, or said to the technician before he packed up his truck.
Recent Reviews
“We bought a 1920s colonial in Westerleigh and the inspector said the chimney ‘looked fine.’ Russell ran his camera up there and showed us photos of a cracked flue liner with gaps you could stick your finger through. He explained exactly why that mattered for carbon monoxide, gave us a price that didn’t change, and had it lined with DuraFlex in one day. We’ve used Hearthstone every fall since.”
- Rosa R., Westerleigh, Staten Island
“Last October I called three places for a sweep before burning season. Hearthstone was the only one where a real person picked up at 8 PM on a Tuesday. The technician arrived in uniform, put down runners on my Oakwood floors, and found a bird’s nest packed tight above the smoke shelf. He removed it, showed me the camera feed of the clean flue, and I had my clearance certificate that night. Done right - and they stood behind it.”
- Brian V., Oakwood, Staten Island
“Our fireplace in Great Kills smelled like a campfire even when it wasn’t lit. Another company said we needed a $4,000 rebuild. Russell did a Level-2 inspection, showed me photos of water-damaged mortar at the crown but sound brick everywhere else, and explained that a crown repair with proper waterproofing would solve it. Cost a fraction of what I was quoted. That was three years ago. No smell since.”
- Holly P., Great Kills, Staten Island
“I’m a veteran and they honored the 5% discount without me asking. More than that, the technician noticed my chimney cap was rusted through and explained why that was letting rain into my flue. He had a Gelco cap on his truck, measured on the spot, and installed it before he left. One visit. The price he quoted was the price I paid. A square deal.”
- Brian V., New Dorp, Staten Island
“After a chimney fire in our Todt Hill home - terrifying, flames shooting out the top - I called Hearthstone in a panic. Russell came out that weekend, camera inspected the entire system, and documented the heat damage to the liner with photos I could send to my insurance. He replaced the liner with Olympia Chimney stainless steel, rebuilt the damaged smoke chamber with HeatShield, and walked me through exactly how the creosote buildup had happened so it wouldn’t happen again. Photos you can see, a plain-English verdict. That’s what got me through a scary situation.”
- Colleen H., Todt Hill, Staten Island
“I manage a rental property in Port Richmond and the tenant complained the fireplace was smoking into the living room. Hearthstone found the damper plate had corroded and wasn’t opening fully. They replaced it with a new one, checked the flue for proper draft, and gave me a written report with photos for my records. Most jobs in a single visit - they weren’t kidding. My tenant’s happy, I’m happy, and I’ll call them for the next property too.”
- Rosa R., Port Richmond, Staten Island
“We live in a 1970s ranch in Annadale and the previous owner had ‘cleaned’ the chimney himself for twenty years. Russell’s camera found a quarter-inch of glazed creosote, the kind that starts chimney fires. He didn’t scare-sell me. He showed me the NFPA standard, explained the difference between a sweep and a chemical treatment for glazed creosote, and gave me honest pricing for both options. We went with the full treatment. Sleep better now.”
- Holly P., Annadale, Staten Island
“The 90-Day Done Right Promise isn’t marketing fluff. We had a new cap installed in March and noticed a small leak during a heavy April rain. Called the office, a live person answered on a Sunday morning, and a technician was out Tuesday. Turned out the crown had a hairline crack the cap alone couldn’t address. They sealed it under the promise, no argument, no paperwork. In writing, no arguing. They mean it.”
- Colleen H., Emerson Hill, Staten Island
Why Customers Trust Us
Every review above points to the same thing: homeowners in Staten Island want to see evidence, not hear promises. Our Level-2 camera inspections end with photos you can see and a plain-English verdict, documented like an engineer and explained like a craftsman. Our technicians are background-checked, uniformed, and equipped with professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. Most jobs finish in a single visit. Our pricing is upfront, the estimate matches the invoice, and the 90-Day Done Right Promise covers everything we touch.
We’ve served Staten Island for over 42 years. A company that plans to be here in thirty more acts accordingly. That’s why we answer calls with a live person 24 hours a day, 7 days a week. That’s why we don’t use builder-grade substitutes. And that’s why Russell Haines still oversees every job that carries the Hearthstone name.
Call (516) 613-3035 to schedule your chimney cleaning or inspection. Estimates are free, and we’ll be there when we say.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Staten Island since 1984.