Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Hearthstone Chimney Co. Guarantee
When we finish a job at your home in Staten Island, we don’t disappear. The 90-Day Done Right Promise means exactly what it says: if something isn’t right, we come back and make it right. In writing, no arguing. That’s the Keystone Standard we’ve lived by since 1984, and it’s why Russell Haines built this company to outlast the fly-by-night outfits that vanish when problems show up. A company that plans to be in town thirty more years acts accordingly. Done right - and we stand behind it.
What’s Covered
- Workmanship on every chimney sweep, repair, and rebuild. Our background-checked, uniformed technicians complete most jobs in a single visit, and the work holds up or we return to fix it.
- Professional-grade parts from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. We don’t substitute builder-grade materials to pad margin; the brands on your estimate are the brands in your flue.
- Jobsite cleanup that leaves your home as we found it. Chimney work makes soot and masonry dust; we contain it, remove it, and don’t treat your living room like a construction zone.
- On-time arrival, or we communicate. We’ll be there when we say. If traffic on the Staten Island Expressway or a prior job runs long, a live person calls you - not a robocall, not silence.
- Honest pricing with no surprises. The number on the estimate is the number on the invoice. A square deal: no surprises on the bill.
Our Satisfaction Promise
Here’s how the 90-Day Done Right Promise works in practice. You call (516) 613-3035 and a live person answers, 24 hours a day, 7 days a week. You explain what’s wrong. We schedule a return visit. A technician arrives, diagnoses the issue, and fixes it. No paperwork to dig up, no argument about whether the original scope included this, no charge for the callback if it’s our workmanship or materials at fault. The K.E.Y.S. values code governs every decision: Krafted right, Every time, Your home first, Standing behind it. Russell Haines put this in writing because a handshake guarantee is only as good as the hand that offers it, and we’ve been here since 1984 for a reason. Photos you can see, a plain-English verdict - documented like an engineer, explained like a craftsman. If you’re not satisfied, we’re not finished.
Licensed & Insured Backing
The 90-Day Done Right Promise sits on top of something more fundamental: we’re licensed and insured, full stop. That paperwork isn’t a footnote. It’s the real guarantee that protects your home if the unexpected happens - a ladder slip, a masonry mishap, a spark where it shouldn’t be. Staten Island’s older housing stock, from Tottenville Victorians to Mid-Island post-war ranches, presents real challenges. Licensing means we’ve met the state’s standards for this trade. Insurance means you’re not left holding the bag. Bonding means there’s recourse beyond a promise. Russell Haines has operated Hearthstone Chimney Co. this way since 1984 because anything less is gambling with your home. The essential foundation for your home isn’t just our tagline. It’s how we work.
How We Handle What Isn’t Covered
We’re direct about this too. The 90-Day Done Right Promise covers our workmanship and the professional-grade materials we install. It doesn’t cover new damage from events after we leave - a chimney fire you didn’t report, a tree limb through the crown, a homeowner DIY attempt on our repair. Manufacturer defects in DuraFlex liners or HeatShield applications are handled through the brand’s own program; we facilitate that process, but we don’t control their terms. What we do control is our response. If you’re unsure whether something qualifies, call (516) 613-3035. A live person will talk it through with you, every day, every hour.
Why We Guarantee This Way
Staten Island homeowners have long memories. Neighbors talk at the ferry terminal, at the Staten Island Mall, on Nextdoor. A company that burns one customer burns ten potential ones. Russell Haines figured this out early. In 1984, he could have built a churn-and-burn operation, low-balled every estimate, and relocated when the reviews caught up. Instead, he built Hearthstone Chimney Co. to last. The 90-Day Done Right Promise, the K.E.Y.S. code, the live-answer phone - these aren’t marketing angles. They’re operational choices that cost real money and save real relationships. We’ve served local communities for over 42 years. That only happens when guarantees mean something.
Ready to Talk?
Whether you’re booking your first chimney sweep or comparing estimates on a liner replacement, the guarantee works the same. Call (516) 613-3035 - a live person answers, 24/7. Ask about our standing offers: $50 off any repair over $250, a free second opinion on any written estimate, our $89 seasonal tune-up, or the permanent 5% senior and veteran discount. We’ll explain what’s covered, what’s not, and what you can expect. No pressure, no urgency tactics, just a square deal from a company that’s been here since 1984 and plans to stay.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Staten Island since 1984.